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eBay’s new AI chatbot wants to help you find exactly what you’re shopping for

A month after rolling out new AI instruments that make promoting simpler than ever, eBay is introducing an AI software for consumers.

Purchasing with out understanding precisely what you need could be a little overwhelming, however a brand new AI software from the world’s hottest public sale website goals to assist. 

Beginning at this time, eBay’s AI procuring agent will assist consumers discover what they’re in search of — even when they don’t seem to be positive. You possibly can both chat with the agent to find objects or add a photograph (say, of a chunk of clothes) to seek out tailor-made, visually comparable suggestions. 

In a demo of the characteristic, a consumer in search of a brand new watch asks the brand new AI agent to “Present me classic chronographs.” After explaining why that model of watch is so wanted, the AI reveals a number of examples at present up on the market. That is easy sufficient, however what units this software aside is what occurs subsequent.

A number of objects matching the question seem, together with populated inquiries to additional fine-tune outcomes (like “Present me extra Omega Speedster watches”). You may also enter your personal query. When the consumer asks the AI, “What is the watch they put on in area?” the AI agent responds with a solution and a number of other public sale listings for that actual merchandise.

This software would not discover objects that you just could not discover by yourself, however it understands what you are in search of (even taking your preferences into consideration) and anticipates what you need. eBay calls it “real-time, hyper-personalized product picks and knowledgeable steering.” The AI agent will seem if you open it or by predictive messaging on a web page you are visiting, eBay explains.

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The brand new software is at present accessible solely to a small share of US prospects, however its availability will increase over time.

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