Liberate, an AI startup automating insurance coverage operations, has raised $50 million in a spherical led by Battery Ventures because it appears to scale its agentic deployments throughout carriers and companies globally.
The all-equity spherical values the three-year-old startup at $300 million post-money, with participation from new investor Canapi Ventures and returning backers Redpoint Ventures, Eclipse, and Commerce Ventures.
The insurance coverage business has been navigating a troublesome stretch, with rising operational prices, legacy system constraints, and growing buyer expectations. Particularly within the non-life phase, world premium progress is projected to gradual by 2026, pushed by heightened competitors, weaker price momentum, and new price pressures, together with tariffs, per a latest report by Deloitte. Whereas some carriers experimented with AI, many early efforts stalled as a consequence of fragmented information and rigid workflows. That’s now altering, as insurers shift towards full-scale AI adoption — embedding it into the core of their operations fairly than layering it on high. Liberate is stepping in to satisfy this shift head-on.
Based in 2022, the San Francisco-based startup builds AI techniques for property and casualty insurers, specializing in gross sales, service, and claims. On the entrance finish, its voice AI assistant, Nicole, handles inbound and outbound calls to assist promote insurance policies or reply to service requests. Behind the scenes, a community of reasoning-based AI brokers connects to insurers’ present techniques, gathering context and producing responses that Nicole delivers — all with out human intervention.
Liberate’s AI brokers are constructed to finish end-to-end duties — not simply reply to queries or escalate tickets. These embody quoting insurance policies, processing claims, and updating endorsements, amongst different routine capabilities.
The brokers can even function over SMS and e-mail, permitting insurers to work together with clients throughout completely different channels whereas automating extra of their day-to-day workflows.
“Insurance coverage firms wish to develop, however they’re not ready to take action,” Liberate co-founder and CEO Amrish Singh (pictured above, middle) mentioned in an interview. “It’s the established order the place the chance is.”
Techcrunch occasion
San Francisco
|
October 27-29, 2025
Singh co-founded Liberate after almost 4 years at Metromile, the automotive insurance coverage agency owned by Lemonade, the place he labored throughout each back-office operations and know-how. He teamed up with Ryan Eldridge, Liberate’s VP of engineering and in addition a former Metromile govt, and Jason St. Pierre, the corporate’s CPO, who beforehand held roles at Twitter, Google, and Verily, Alphabet’s life sciences arm.
Liberate’s AI techniques have helped enhance gross sales by a median of 15% and minimize prices by 23%, Singh instructed iinfoai, including that the startup now has over 60 clients and focuses on the highest 100 carriers and companies, which collectively signify 70% to 80% of the U.S. property and casualty insurance coverage market.
The know-how makes use of reinforcement studying tailor-made for lengthy, regulated insurance coverage conversations. Every interplay is auditable and consists of human-in-the-loop safeguards to satisfy compliance necessities, the startup mentioned.
Over the previous 12 months, Liberate has scaled from 10,000 month-to-month automations to 1.3 million automated resolutions, Singh acknowledged. These embody direct buyer interactions by way of its voice AI, in addition to back-office duties dealt with by AI brokers built-in into carriers’ core techniques.
Since AI techniques can nonetheless make errors and are usually not foolproof but, Liberate makes use of an inside device referred to as Supervisor to watch all interactions between its brokers and clients. The software program flags points or anomalies and escalates to a human when the AI’s response could also be off-track, Singh mentioned.
“The benefit of servicing just one business, and inside that servicing solely three particular use instances, is that you would be able to put much more guardrails in place,” the manager famous.
With out disclosing the names of its purchasers, Liberate mentioned that utilizing its brokers, hurricane declare response time dropped from 30 hours to 30 seconds.
The AI brokers allow 24/7 gross sales operations, permitting clients to purchase insurance coverage even at midnight or early within the morning — occasions when human brokers usually are usually not accessible, Singh mentioned.
Earlier than this spherical, Liberate raised a $15 million Collection A final 12 months. Its voice AI-powered omnichannel expertise and talent to completely automate duties by integrating into present techniques had been key components that drew traders to again the corporate at a bigger scale.
“Mapping the method, modeling it, and ensuring that each one the techniques connections are in place, properly examined, and appropriately designed to be able to full the duty, not simply talk, is what Liberate is doing,” Marcus Ryu, a basic companion at Battery Ventures, instructed iinfoai.
Ryu, who beforehand labored with property and casualty insurers at Guidewire Software program, focuses on enterprise software program, fintech, and insurtech investments at Battery Ventures. He’s becoming a member of Liberate’s board.
The Collection B funding will likely be used to broaden Liberate’s reasoning capabilities and help broader deployment throughout insurers. The startup has raised $72 million to this point and presently employs round 50 individuals.
