AI is advancing at a speedy clip for companies, and that’s very true of speech and voice AI fashions.
Living proof: Immediately, ElevenLabs, the well-funded voice and AI sound results startup based by former Palantir engineers, debuted Conversational AI 2.0, a major improve to its platform for constructing superior voice brokers for enterprise use circumstances, resembling buyer help, name facilities, and outbound gross sales and advertising and marketing.
This replace introduces a bunch of recent options designed to create extra pure, clever, and safe interactions, making it well-suited for enterprise-level purposes.
The launch comes simply 4 months after the debut of the unique platform, reflecting ElevenLabs’ dedication to speedy improvement, and a day after rival voice AI startup Hume launched its personal new, turn-based voice AI mannequin, EVI 3.
It additionally comes after new open supply AI voice fashions hit the scene, prompting some AI influencers to declare ElevenLabs useless. It appears these declarations had been, naturally, untimely.
In keeping with Jozef Marko from ElevenLabs’ engineering group, Conversational AI 2.0 is considerably higher than its predecessor, setting a brand new customary for voice-driven experiences.
Enhancing naturalistic speech
A key spotlight of Conversational AI 2.0 is its state-of-the-art turn-taking mannequin.
This know-how is designed to deal with the nuances of human dialog, eliminating awkward pauses or interruptions that may happen in conventional voice programs.
By analyzing conversational cues like hesitations and filler phrases in real-time, the agent can perceive when to talk and when to pay attention.
This function is especially related for purposes resembling customer support, the place brokers should stability fast responses with the pure rhythms of a dialog.
Multilingual help
Conversational AI 2.0 additionally introduces built-in language detection, enabling seamless multilingual discussions with out the necessity for handbook configuration.
This functionality ensures that the agent can acknowledge the language spoken by the person and reply accordingly throughout the identical interplay.
The function caters to international enterprises searching for constant service for various buyer bases, eradicating language limitations and fostering extra inclusive experiences.
Enterprise-grade
One of many extra highly effective additions is the built-in Retrieval-Augmented Era (RAG) system. This function permits the AI to entry exterior data bases and retrieve related info immediately, whereas sustaining minimal latency and robust privateness protections.
For instance, in healthcare settings, this implies a medical assistant agent can pull up therapy tips immediately from an establishment’s database at once. In buyer help, brokers can entry up-to-date product particulars from inside documentation to help customers extra successfully.
Multimodality and alternate personas
Along with these core options, ElevenLabs’ new platform helps multimodality, that means brokers can talk through voice, textual content, or a mix of each. This flexibility reduces the engineering burden on builders, as brokers solely have to be outlined as soon as to function throughout totally different communication channels.
Additional enhancing agent expressiveness, Conversational AI 2.0 permits multi-character mode, enabling a single agent to modify between totally different personas. This functionality may very well be beneficial in eventualities resembling inventive content material improvement, coaching simulations, or buyer engagement campaigns.
Batch outbound calling
For enterprises trying to automate large-scale outreach, the platform now helps batch calls.
Organizations can provoke a number of outbound calls concurrently utilizing Conversational AI brokers, an strategy well-suited for surveys, alerts, and customized messages.
This function goals to extend each attain and operational effectivity, providing a extra scalable different to handbook outbound efforts.
Enterprise-grade requirements and pricing plans
Past the options that improve communication and engagement, Conversational AI 2.0 locations a powerful emphasis on belief and compliance. The platform is absolutely HIPAA-compliant, a important requirement for healthcare purposes that demand strict privateness and knowledge safety. It additionally helps optionally available EU knowledge residency, aligning with knowledge sovereignty necessities in Europe.
ElevenLabs reinforces these compliance-focused options with enterprise-grade safety and reliability. Designed for prime availability and integration with third-party programs, Conversational AI 2.0 is positioned as a safe and reliable alternative for companies working in delicate or regulated environments.
So far as pricing is worried, listed here are the out there subscription plans that embody Conversational AI presently listed on ElevenLabs’ web site:
- Free: $0/month, consists of quarter-hour, 4 concurrency restrict, requires attribution and no business licensing.
- Starter: $5/month, consists of 50 minutes, 6 concurrency restrict.
- Creator: $11/month (discounted from $22), consists of 250 minutes, 6 concurrency restrict, ~$0.12 per extra minute.
- Professional: $99/month, consists of 1,100 minutes, 10 concurrency restrict, ~$0.11 per extra minute.
- Scale: $330/month, consists of 3,600 minutes, 20 concurrency restrict, ~$0.10 per extra minute.
- Enterprise: $1,320/month, consists of 13,750 minutes, 30 concurrency restrict, ~$0.096 per extra minute.
A brand new chapter in lifelike, naturalistic AI voice interactions
As said within the firm’s video introducing the brand new launch, “The potential of conversational AI has by no means been higher. The time to construct is now.”
With Conversational AI 2.0, ElevenLabs goals to offer the instruments and infrastructure for enterprises to create actually clever, context-aware voice brokers that elevate the usual of digital interactions.
For these concerned about studying extra, ElevenLabs encourages builders and organizations to discover its documentation, go to the developer portal, or attain out to the gross sales group to see how Conversational AI 2.0 can improve their buyer experiences.
