ServiceNow believes that extra areas inside an enterprise can profit from brokers, and because it upgrades its agent platform and makes acquisitions, the corporate plans on doubling down on brokers much more.
ServiceNow introduced the acquisition of Moveworks on Tuesday together with new agent capabilities. It additionally made its orchestration platform typically accessible and introduced plans to combine agentic enterprise search.
Amit Zavery, ServiceNow CPO, instructed VentureBeat that the corporate sees a whole lot of potential within the infrastructure round AI.
“There are a whole lot of issues to do on this area and [this new] launch has a whole lot of capabilities round AI brokers,” mentioned Zavery. “It’s core parts of a platform, and that’s one thing we’re going to proceed doubling down [on] and investing in.”
ServiceNow has added new brokers to its library of pre-built AI brokers, together with a brand new safety operations (SecOps) agent, a set of autonomous change administration brokers, and a community take a look at and restore agent. The corporate additionally up to date its AI Agent Orchestrator and AI Agent Studio, including new options and making them typically accessible.
Wider agent attain
ServiceNow gives pre-built brokers for particular groups and likewise helps prospects construct their very own. The corporate first introduced its library of AI brokers in September and has regularly added to that library.
The SecOps agent ideally would “assist eradicate repetitive duties and empower SecOps groups to deal with shortly stopping actual threats,” mentioned Zavery. The autonomous change administration brokers will generate customized implementation and checks, whereas the proactive community take a look at and restore AI agent troubleshoots, detects and diagnoses community points earlier than efficiency is impacted.
These new brokers automate extra areas of a corporation, and Zavery mentioned ServiceNow is “seeing a whole lot of new use circumstances emerge as we see that worth for patrons.” The corporate hopes that brokers will assist staff work together with them in another way.
Zavery mentioned that its acquisition of Moveworks and its up to date agentic platform permits ServiceNow to develop agentic capabilities to enterprise search, utilizing brokers to search out any data an worker wants about their group.
“That is the place Moveworks helps us get into and double down on our AI funding going ahead,” mentioned Zavery. “We’re the workflow chief and have a whole lot of information capabilities. We’ve been doing a whole lot of AI-related and really succesful use circumstances supply there. So that each one stays intact and it simply accelerates a few of these issues, particularly round AI.”
Enhanced orchestration
ServiceNow has additionally opened up its AI Agent Orchestrator and AI Agent Studio to basic availability. The platforms assist organizations construct brokers, onboard and coordinate them.
Customers can now consult with an analytics dashboard to visualise AI agent utilization, high quality and worth. In a demo to reporters, ServiceNow VP of AI and innovation Dorit Zilbershot mentioned that directors will be capable of clearly see what number of duties the agent is closing and decide whether it is working in response to plan.
The AI Agent Studio now has guided directions, which the corporate says make it “simpler than ever to design and configure new AI brokers utilizing pure language descriptions.”
ServiceNow has lengthy advocated for brokers to be a part of a corporation’s workflow. It additionally helps “invisible brokers” — the place staff work together with brokers however don’t essentially know what these brokers are doing to meet their duties.
