With brokers, functions and new workflows, enterprises will inevitably want a method to have a look at all of the AI they use.
ServiceNow’s new AI Control Tower, launched this month, gives a holistic view of all the AI ecosystem. The corporate additionally introduced its personal agentic communication system, which helps present protocols.
AI Management Tower acts as a “command heart” to assist enterprise prospects govern and handle all their AI workflows, together with brokers and fashions.
The AI Management Tower lets AI techniques directors and different AI stakeholders monitor and handle each AI agent, mannequin or workflow of their system — even third-party brokers. It additionally supplies end-to-end lifecycle administration, real-time reporting for various metrics, and embedded compliance and AI governance.
The thought round AI Management Tower is to present customers a central location to see the place all the AI within the enterprise is.
“I can go to a single place to see all of the AI techniques, what number of had been onboarded or are at present deployed, which of them are an AI agent or basic machine studying,” mentioned Dorit Zilbershot, ServiceNow’s Group Vice President of AI Experiences and Innovation, in a press briefing. “I may very well be managing these in a single place, ensuring that I’ve full governance and understanding of what’s happening throughout my enterprise.”
She added that the platform helps customers “actually drill down to grasp the completely different techniques by the supplier and by sort,” to grasp danger and compliance higher.
A holistic view of AI techniques
Enterprises have begun deploying, even when simply by small pilot packages, brokers and AI-powered workflows. Nevertheless, as with onboarding completely different SAAS suppliers or software program, shedding monitor of those AI options is straightforward.
Different corporations have additionally begun providing prospects a technique to view and handle all their AI techniques, particularly to observe agent conduct. Author just lately launched its AI HQ platform, which is able to embody an observability characteristic.
ServiceNow has been contemplating agent administration because it started providing pre-built AI brokers to enterprises in September final yr. The corporate’s agent library permits prospects to decide on the agent that most closely fits their workflows, and it has built-in orchestration options to assist handle agent actions. Since then, the corporate has begun increasing the variety of brokers it gives in its agent library to focus on extra use instances for enterprises.
Agent Material
ServiceNow additionally unveiled its AI Agent Material, a method for its agent to speak with different brokers or instruments.
The corporate mentioned Agent Material will work with different agentic communication protocols like Mannequin Context Protocol (MCP) from Anthropic, AGNTCY from Cisco and Google’s Agent2Agent (A2A).
Zilbershot mentioned ServiceNow will nonetheless assist different protocols and can proceed working with different corporations to develop requirements for agentic communication.
“Once we take a look at the AI Agent Material, it’s much less in regards to the protocol and extra in regards to the functionality. At this level, we actually take a look at ourselves as an open platform, and we will assist all of the frequent protocols which are out there on the market and be sure that our prospects can profit from all these nice improvements,” she mentioned.
AI Agent Material is out there to early adopters however will typically be out there within the third quarter.
Many enterprises have been excited about getting brokers from one firm to speak to a different agent from one other firm or constructing on a distinct system. Interoperability may gas an excellent larger growth of AI brokers as a result of brokers are not confined to 1 system and may get context and knowledge from one other to meet duties. However regardless of well-liked protocols like MCP and A2A, the business has but to select an ordinary interoperability protocol, primarily as a result of these have solely been round for a number of months.
